About Hepatitis Queensland

Hepatitis Queensland: better liver health for ALL Queenslanders

Hepatitis Queensland is a community based, non-government organisation representing the interests of people affected by, or at risk of viral hepatitis. Our vision is better liver health for ALL Queenslanders. We want all Queenslanders to enjoy the benefits of a healthy liver and ensure everyone has access to appropriate medical treatment, up to date and accurate health information and opportunities to learn and understand how to manage their own wellbeing.

What we do:

  • Deliver projects that drive change in our communities
  • Advocate through creating powerful, engaging content and resources
  • Empower and educate the workforce to understand the challenges of living with viral hepatitis
  • Deliver groundbreaking outreach programs that are curing people living with hepatitis C
  • Employ a ‘think outside the box’ approach to breaking stigma and barriers associated with viral hepatitis
  • Work to change public policies, attitudes and behaviours related to viral hepatitis and liver health
  • Partner with governments, public and private sectors, and foster greater public awareness of the urgent issues surrounding viral hepatitis.

Hepatitis Queensland is an incorporated body, a registered charity, and has a tax-deductible status with the Australian Tax Office.

Our mission is to address stigma, improve the lives of those affected by viral hepatitis and meet emerging liver health challenges.

2019-2020 Annual Report
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Hepatitis Qld 2021-2023 Strategic Plan
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Reflect Reconciliation Action Plan July 2020 – July 2021
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How we’re helping in the fight for better liver health

Making help accessible

Our Queensland-wide health services directory provides the community with local help at their fingertips.

Find health services

Providing useful resources

Our free resources cover a wide range of topics for the community and health workforce.

View resources

Delivering innovative projects

Our project work is where we really shine. We deliver groundbreaking activities and resources to an array of audiences across Queensland.

View projects

Our history

In 1995 a small group of people living with hepatitis C in Brisbane decided to form an organisation to assist others across the state.

Originally called the Hepatitis C Council of Queensland, the organisation set out to:

  • facilitate hepatitis C support groups across the state,
  • provide information to members of the public,
  • help prevent transmission,
  • raise public awareness of the disease and its medical and social ramifications,
  • provide support and counselling to hepatitis C positive people and their significant others,
  • provide information and education to primary health care workers, and,
  • provide advocacy for those with an interest in hepatitis C

Jumping forward twenty-five years and while the treatment landscape may have changed, the organisation’s focus on viral hepatitis remains. Now called Hepatitis Queensland to recognise an inclusive focus on all types of viral hepatitis, we are still providing information, support and advocacy for people living with or at risk of viral hepatitis across Queensland.

Our goals for the future

Pillar 1 – Eliminate viral hepatitis

  1. Raise awareness of viral hepatitis to encourage treatment.
  2. Upscaling testing, treatment & management
  3. Expanding access to treatment in new sectors
  4. Exploring new research collaborations

Pillar 2 – Best practice health care responses

  1. Develop and improve models of care
  2. Deliver workforce capacity development
  3. Innovation in services and programs
  4. Supporting access to best practice care in communities

Pillar 3 – Patient-centred, peer-informed safe services

  1. Meaningful involvement of lived experience
  2. Reduce stigma and discrimination
  3. Raise profile of viral hepatitis and liver health in the wider community
  4. Ensure activities are culturally appropriate

Pillar 4 – Leadership in liver health

  1. Meet emerging liver health challenges
  2. Develop portfolio of liver health services
  3. Advocacy to expand response to liver health
  4. Seek collaborations in liver health research

Pillar 5 – Organisational capability and sustainability

  1. Seek diverse funding in new sectors
  2. Implement quality framework
  3. Invest in staff development
  4. Broaden regional reach
  5. Improve and expand statewide digital footprint
  6. Clear stakeholder communication
  7. Partnerships and engagement
  8. Preparedness for regulatory change

Complaints Handling

To continually improve its services, Hepatitis Queensland welcomes comments, complaints, or suggestions from clients, members, agencies, stakeholders, and the general public. Lodging a complaint will not negatively affect any services clients receive. Information about complaints received will be shared only with people involved in responding to the complaint.

If you wish to make a complaint against a Hepatitis Queensland staff member or volunteer, please send an email to the Chief Executive Officer, Katelin Haynes, at ceo@hepqld.asn.au.

Hepatitis Queensland maintains a Complaints Policy, which includes a clear procedure to be followed in the case of a complaint. A copy of this procedure will be made available upon request.